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DTSTART:20170613T173000Z
DTEND:20170613T190000Z
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SUMMARY:FREE Seminar
DESCRIPTION:Customers know what they want. They have many choices and you want them to enjoy your company so much that they will tell their friends!\n\nYour staff is the key. How customers are treated by your staff can make or break the customer experience. Sometimes it is the smallest staff interaction that will be the difference between a customer being delighted or never returning at all. How you hire\, train\, manage and terminate your staff is paramount to your success.\n\n\n\nDuring this seminar \n\nCourtney Berg will provide you with easy-to-use tools to improve your staff's performance and therefore your customers' experience.\n\n\n\nAfter this seminar\, you will know:\n\n1. Some questions to ask in the interview to find the right staff member for your culture.\n\n2. The three keys to training your staff.\n\n3. How to communicate your expectations and hold your employees accountable.\n\n4. How to terminate employees without destroying their self-worth.\n\nWe invite you to bring your lunch to this brown bag presentation.\n\n\n\nCourtney Berg is a University of Northern Colorado alumni and celebrating 10 years with CourtSide Consulting. Courtney is a certified SPHR\, Senior Professional in Human Resources\, and certified SHRM\, Senior Certified Professional. She has also been a Denver Business Journal Outstanding Woman nominee. Ms. Berg has been published and quoted as a leading HR thinker in various magazines.\n\nRegister Today Online\n\nhttp://bit.ly/BuildingYourATeam\n\nRegister Today!\n\nEastColoradoSBDC.com\n\n970-351-4274
X-ALT-DESC;FMTTYPE=text/html:Customers know what they want. They have many choices and you want them to enjoy your company so much that they will tell their friends!<br />\nYour staff is the key. How customers are treated by your staff can make or break the customer experience. Sometimes it is the smallest staff interaction that will be the difference between a customer being delighted or never returning at all. How you hire\, train\, manage and terminate your staff is paramount to your success.<br />\n<br />\n<span style="color:#3366ff\;"><strong>During this seminar&hellip\;</strong></span><br />\nCourtney Berg will provide you with easy-to-use tools to improve your staff&rsquo\;s performance and therefore your customers&rsquo\; experience.<br />\n<br />\n<strong><span style="color:#3366cc\;">After this seminar\, you will know:</span></strong><br />\n1. Some questions to ask in the interview to find the right staff member for your culture.<br />\n2. The three keys to training your staff.<br />\n3. How to communicate your expectations and hold your employees accountable.<br />\n4. How to terminate employees without destroying their self-worth.<br />\nWe invite you to bring your lunch to this brown bag presentation.<br />\n<br />\nCourtney Berg is a University of Northern Colorado alumni and celebrating 10 years with CourtSide Consulting. Courtney is a certified SPHR\, Senior Professional in Human Resources\, and certified SHRM\, Senior Certified Professional. She has also been a Denver Business Journal Outstanding Woman nominee. Ms. Berg has been published and quoted as a leading HR thinker in various magazines.<br />\nRegister Today Online<br />\n<a href="http://bit.ly/BuildingYourATeam">http://bit.ly/BuildingYourATeam</a><br />\nRegister Today!<br />\nEastColoradoSBDC.com<br />\n970-351-4274<br />\n<br />\n&nbsp\;
LOCATION:
UID:e.2900.63
SEQUENCE:3
DTSTAMP:20260504T213757Z
URL:http://windsorco.chambermaster.com/events/details/free-seminar-63
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